Australian Financial Complaints Authority (AFCA)

Understanding the Australian Financial Complaints Authority (AFCA)

As the official financial complaints authority, AFCA provides resolutions for consumers, small businesses and the financial sector.

Our team has extensive experience acting on behalf of and against financial firms in respect of consumer complaints. K2 Law is here to support you in making or defending a complaint in AFCA and provide guidance on navigating all aspects of the complaint resolution scheme.

Our capabilities

Advising financial firms on internal dispute resolution procedures that meet the standards and requirements of ASIC
Representation through all aspects of the AFCA complaint process on behalf of an individual, including lodgement of complaint, responding to requests for information, attendance at any conciliation conference, responding to preliminary determinations, preparation of submissions and providing advice on Court intervention following an AFCA determination
Acting on behalf of financial firms in internal and external disputes, including the management of AFCA financial complaints
Representation through all aspects of the AFCA complaint process on behalf of an individual, including lodgement of complaint, responding to requests for information, attendance at any conciliation conference, responding to preliminary determinations, preparation of submissions and providing advice on Court intervention following an AFCA determination
Acting on behalf of individuals in making a complaint against a financial firm through their internal and external dispute resolution process, including acting on behalf of the complainant in AFCA

Your financial services team

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K2 Law is a full service commercial law firm that offers quality, service and expertise.

Understanding the Australian Financial Complaints Authority (AFCA)

Our capabilities

Your financial services team

Alyce Corbutt

Matthew Kumnick

Thomas Lenan

Overview of Capabilities

Gold Coast

Brisbane

Contact us